Support
Stuck on a shot, lost some coins, or found a bug? Start here.
Contact us
Email us and we'll get back to you, usually within two working days. Include your device model, iOS version, and what happened just before the problem.
Common questions
How do I shoot?
Drag on the table to aim. Pull the power bar on the left edge down and let go to shoot. Tap the cue ball on the right to add top, back or side spin.
Why can't I shoot at the 8-ball?
On the 8 you have to call a pocket first. Tap the pocket you're aiming for; the power bar unlocks once you do. Potting the 8 in a different pocket loses the game.
What counts as a foul?
Potting the cue ball, hitting the other group's ball first, hitting nothing, no ball reaching a rail after contact, or knocking a ball off the table. After a foul your opponent gets ball-in-hand anywhere on the table.
I reinstalled the game. Is my progress gone?
Usually not. Your game is saved to our server, and a fresh install on the same device restores it the first time it connects. To keep it on a new or reset phone, open Settings → Account → Sign in with Apple on your old phone first, then sign in the same way on the new one.
My coins or gems changed by themselves.
Our server keeps the official balance. If a reward was counted twice, went over a daily limit, or was claimed with the device clock set ahead, the server corrects it at the next sync. If a correction looks wrong, write to us.
The daily reward or free spin isn't ready.
They unlock once per day, based on the server's time rather than your device's clock. Changing the date on your phone won't unlock them early.
I lost an online match when my connection dropped.
If you're away for about 40 seconds your opponent can claim the win, and closing the app mid-match counts as leaving. If no shot was taken yet, both stakes are refunded.
Can I buy coins or gems?
Yes, in the Shop, along with the season pass, bundles and VIP subscriptions. Every pack shows exactly what you get. Everything can also be earned by playing, and chests and spins are never sold.
I paid but didn't get my coins.
Make sure you're online and reopen the game: purchases are delivered as soon as Apple confirms them, even if the game closed during payment. Still missing after a few minutes? Email us with the date and the order ID from Apple's receipt email.
How do I restore a purchase?
Open Settings in the game and tap Restore Purchases, signed in with the Apple ID you bought it with. One-time unlocks such as the starter pack come back. Coins and gems are used up as you spend them, so they can't be restored this way.
How do I cancel a VIP subscription?
In iOS Settings → your name → Subscriptions. Cancel at least 24 hours before the current month ends to avoid the next charge. You keep the level until the end of the month you paid for. Deleting the game doesn't cancel a subscription.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com. If you think a purchase went wrong because of the game, email us too and we'll look into it.
How do I stop my child from buying things?
Turn off in-app purchases, or require your approval for them, in iOS Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases.
Do I have to watch ads?
No. The game never shows an ad by itself: a video is always your choice, for a reward you see first, and VIP players get those rewards without watching. To stop personalized ads, turn off tracking in iOS Settings → Privacy & Security → Tracking. In Europe and the UK you can also change your ad choices in the game: Settings → Account → Ad privacy choices.
How do I delete my data?
Open Settings → Account in the game and tap Delete my data. It removes your account from our server right away. See the Privacy Policy for details.
Legal: Privacy Policy · Terms of Service