Terms of Service

1. The game

Pool Mania ("the game") is provided by Elevate Mentoring & Development Pty Ltd, ACN 691 587 505 ("we", "us"). We give you a personal, non-exclusive, non-transferable, revocable license to play it on Apple devices you own or control, under these terms and the Apple Standard EULA. If the two conflict, these terms apply to the extent the law allows.

2. Your account

The game creates an anonymous account for you automatically. You're responsible for what happens on it. Because the account isn't tied to an email or Apple ID yet, progress may be lost if you lose or reset your device; we can't always restore it. See our Privacy Policy for how we handle your data.

You must be at least 13 to play. If you are under 18, or under the age of majority where you live, a parent or guardian must agree to these terms for you.

If an account isn't used for 3 years in a row, we may close it and delete it, including its coins, gems and items.

3. Coins, gems and items

• Coins, gems, season points, chests, the season pass and items ("virtual items") can be earned by playing, and some can be bought. Either way, they are part of the game, not property you own: we grant you a limited license to use them in the game.
• Virtual items have no real-world value. They can never be exchanged for real money, goods or anything outside the game, and they can't be sold, traded or transferred to other players or accounts.
• Chests and spins are never sold for real money; they are only earned by playing. We show the odds of every random reward in the game before you open it.
• We may change the game's economy (prices, rewards, odds, caps). Our server keeps the official balance. If a balance is wrong because of a bug, cheating or a changed device clock, we may correct it.

4. Purchases

• The game is free to download. You can buy coin and gem packs, the season pass, bundles and VIP subscriptions; coins and gems buy items such as cues, super-ups and hearts. Every purchase shows exactly what you get and its price before you pay.
• Purchases are made through Apple's App Store and are subject to Apple's terms. Apple processes the payment; we never see your card details.
• Coins and gems are delivered to your account when Apple confirms the payment, and are used up when you spend them. A season pass lasts for the season it was bought for. One-time unlocks such as the starter pack can be restored on the same Apple ID from the game's Settings.
• All purchases are final, except where the law says otherwise. Refunds are handled by Apple: you can request one at reportaproblem.apple.com. If a refund is granted, we may remove the items it covered, or any coins and gems still left from it.
• Everything you buy is delivered to your account straight away. If you live in the EU or the UK, you agree to this immediate delivery when you buy, which means the 14-day right to cancel no longer applies once the item has been delivered.
• If you are under 18, or under the age of majority where you live, get a parent or guardian's permission before buying anything. Parents can turn off in-app purchases in iOS Screen Time.
• Purchased items are tied to your game account. If you delete your data or lose your account, we may not be able to restore consumed or unrestorable items.

VIP subscriptions

• VIP 2 and VIP 3 are auto-renewing subscriptions, one month at a time. The price in your currency is shown in the game before you pay, and the Shop's VIP page shows what each one includes. While it runs, a subscription gives you that VIP level and its perks. The VIP 3 subscription also opens the Season Pass for the current season; a pass opened this way stays for that season if the subscription ends first, and the next season's opens only while you are still subscribed.
• Payment is charged to your Apple ID when you confirm the purchase. The subscription renews automatically unless you cancel it at least 24 hours before the end of the current month, and your Apple ID is charged for the next month within the 24 hours before it ends.
• You manage or cancel a subscription in iOS Settings → your name → Subscriptions. Deleting the game or your game data does not cancel it. If you cancel, you keep the level until the end of the month you paid for, then go back to the VIP level you earned by spending, if any.

5. Ads

The game never shows an ad by itself. You can choose to watch a video for a reward shown beforehand, and VIP players get those rewards without watching. We don't guarantee that a rewarded video will always be available. See our Privacy Policy for how ads use data.

6. Online play

Online venues use coins as an entry fee; the winner receives the coins shown for that venue. Coins, whether earned or bought, can never be cashed out or exchanged for money, so nothing of real-world value can be won. Leaving a match after it starts, or running out of time, counts as a loss. When no other player is available, you may be matched with a computer-controlled opponent; the same entry fee, prize and rating rules apply.

7. Fair play and conduct

You agree not to:

• cheat, use bots, modify the game or its data, or tamper with its network traffic or your device clock to gain an advantage;
• exploit bugs instead of reporting them;
• pick a display name that is offensive, hateful, sexual, impersonates someone, or contains personal information;
• harass other players, or attack, overload or reverse-engineer our servers;
• copy, sell or distribute the game or its art, sounds or code.

If you break these rules, we may reset your progress, remove your display name, or suspend or delete your account, without notice where needed to protect the game or other players.

In an online match, tap your opponent's name to report them (for an offensive name, cheating or anything else) or to block them. A blocked player is never matched with you again. We review reports and act on them as described above.

If we reset your display name, remove your progress or suspend your account and you think we got it wrong, email [email protected] within 30 days with your display name and why. A person will look at it again and tell you whether we keep, change or undo the decision.

8. Ownership

The game, including its name, logo, art, sounds and code, belongs to us and our licensors and is protected by intellectual property law. These terms don't give you any rights to them beyond playing the game.

9. Changes and availability

We keep improving the game, so features, modes, events and rewards may change or be removed. Online features need an internet connection and may sometimes be unavailable. We may stop offering the game; if we do, we'll give at least 30 days' notice in the game and stop selling virtual items first. Anything you bought with real money in the 2 months before we announce it, we'll refund if you email [email protected] with the purchase details (the order ID from Apple's receipt) within 30 days after the game closes.

10. Disclaimers

The game is provided "as is" and "as available". To the extent the law allows, we make no warranties, express or implied, including that the game will be uninterrupted or free of errors.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential damages, or for the loss of virtual items or progress. Our total liability to you for any claim is limited to the amount you paid for the game and in-app purchases in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that can't be waived.

12. Ending this agreement

You can stop at any time by deleting your data (Settings → Account → Delete my data) and removing the game. We may end your license if you break these terms. Sections 3 (no real-world value), 8, 10, 11 and 13 continue to apply after the agreement ends.

13. Governing law

These terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law rules. If you live in the EU or the UK, you also keep the protection of the mandatory laws of your country of residence.

14. Changes to these terms

We may update these terms. We'll change the date at the top of this page and, for significant changes, tell you in the game. Continuing to play after an update means you accept the new terms.

15. Contact

Questions about these terms: [email protected].